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Lifetime Medical Center PC, MD

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Piedmont Physicians of Gilmer

Ellijay, GA

Piedmont Physicians of Gilmer

Ellijay, GA

Piedmont Physicians of Gilmer

Ellijay, GA

Piedmont Physicians of East Ellijay

East Ellijay, GA
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Lifetime Medical Center PC, MD
Alana Kent, MD
(14 Reviews)
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572 Maddox Dr Ste 217 Ellijay, GA 30540
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About

Lifetime Medical Center PC, MD

Alana Kent is Board Certified with the American Academy of Family Practitioners. She has been practicing medicine in Gilmer County since 2002 and opened her own practice in 2010.
Years In Practice 22
Primary Specialty

Family Doctor

Gender Female
Education After earning her Bachelor of Science in PreMed at Oglethorpe University, Atlanta in 1995; Alana Kent MD attended Mercer School of Medicine in Macon, GA and graduated in 1999.
Training Alana Kent MD moved to Greenville, SC for her three-year internship with the Greenville Hospital System. After finishing in 2002 she moved to Ellijay, GA.
Affiliations Alana Kent MD is a memeber of the American Academy of Family Practitioners. She has privledges at North Georgia Medical Center in Ellijay, GA and Piedmont Mountainside Hospital in Jasper, GA.
Certification Alana Kent is Board Certified with the American Academy of Family Practitioners.
Map and Directions
572 Maddox Dr Ste 217, Ellijay, GA 30540
Services Lifetime Medical Center PC, MD offers family practice services in Ellijay, GA. A family doctor is typically a general practitioner who treats most family members from children to adults.

Lifetime Medical Center PC, MD in Ellijay, GA may treat physical symptoms, prescribe medications, diagnose conditions and much more.

Please call Alana Kent, MD at (706) 698-5433 to schedule an appointment in Ellijay, GA or to get more information.
Consumer Feedback
(14 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
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Recent Reviews
It took over 2 months to get an appointment at the practice, I was in search of a General Practitioner, and Dr. Kent was referred to me by another physician. When I finally got an appointment, it was to be with the Nurse Practitioner, which a did not have a problem with, at all. When I booked the appointment I did ask if I would get to at least meet Dr. Kent, and was told yes, though the exam, etc., would be conducted by staff.

Arrived to appointment, everyone was friendly, almost no wait time (there was only 1 other person in the waiting room, and he was only there a moment, as well). Overall I was really happy with the visit, except for not getting to meet the doctor. To be clear, I am totally fine with being seen by a NP, but on a FIRST visit to a NEW practice, I wanted to meet the person I was signing on to be my GP.

Once I arrived home, I realized I was not informed on how the process would work for a test that had been ordered. By then it was close to 5pm, so after listening to a long automated menu I had to leave a message. I jokingly expressed how I hate automated menus (I really hate automated menus, hate automated menus, did I mention I hate automated menus? lol), I said, then asked for a return call on how the test process would work.

I got a call the next morning, from the receptionist. I thanked her, then politely mentioned it was a bit off putting to not at least get a hello from the doctor herself, seeing as it had been my first visit and I was planning on making her my GP. I then thanked her for her call and expressed my sincere appreciation, how I thought everybody that I met was great, and said goodbye.

Moments later I got a rude call from Lee Kent, the office manager, who I understand is also her husband. He proceeded to tell me how Dr. Kent's time is valuable, and she's very busy, and doesn't have time to greet every patient. I responded that I understand, EVERYONE is busy these days, but as a new patient a simple "hello, welcome to the practice" would have been nice. At that point he just started yelling, and I interrupted his rant to say it really wasn't necessary for him to have called to rudely reiterate the policy the receptionist had already politely explained, and that his call was just pissing me off. I then said goodbye, have a nice day, and hung up (as he was still yelling). I can only imagine what anyone within earshot must have been thinking.

Today I got a certified letter stating, word for word, omitting name and date (this is obviously a form letter- they must send out a lot of them).

==================

"Dear Ms. _________

I find it necessary to inform you that I will no longer be able to provide medical care to you. This notice will become effective on _____________, or 30 days from the receipt of this letter, allowing you ample time to select a physician of your choice from the many competent practitioners in the area. If you should require urgent or emergency care at any time, please proceed to your nearest emergency facility.

Since your medical condition(s) may require continued attention, I suggest that you place yourself under the care of another physician with the expertise necessary without delay. You may want to call the local county medical society or the local hospital's physician referral service for assistance in locating a new physician. With your written authorization, I will make a copy of your medical records available to your new physician.

If you have insurance with a designated PCP you need to contact them immediately to assign you another PCP.

Sincerely,

__________________________________
Alana M. Kent, MD"

=================

I cannot comment on whether Dr. Kent is a good doctor or not, since I never had the chance to meet her. As I mentioned before, all the staff I met were friendly. The nurse practitioner I saw had only been there a month, and still seemed to be getting the hang of things (he even came right out and said so). He did forget to give me the information on the procedure for the ordered test- how I was to receive it, etc.- and also misinterpreted some of what I told him about my medical history in the notes (on a report on the patient medical website), but he was friendly and we all need time to settle in, so I give him a break for that. I can only imagine how he'd be treated by the office manager if he were to make a perceived "mistake" on a billing code or something. No wonder he seemed skittish, darting out of the exam room to ask questions.

Given my experience for simply expressing my thought that a hello from the doctor would have been nice on a FIRST visit to the practice, I unfortunately cannot recommend this office. Imagine if, as a patient, you were to question a diagnosis, or desire a second opinion? Would you be verbally attacked or intimidated by the office manager?
by Robin xxx.xxx.99.220
October 26, 2022
Dr. Kent cares! She is a great listener and never rushes her patients. Try her, you'll like her.
by Joan Dahlberg xxx.xxx.113.177
December 02, 2015
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Recent Polls
Was this doctor friendly?
Extremely Friendly
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Did you feel that your waiting time was acceptable?
Absolutely
by Anonymous xxx.xxx.127.165
May 10, 2014
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Are you going to visit this provider again?
Without a doubt!
by Sue xxx.xxx.223.170
August 12, 2013
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