Services Boght Veterinary Clinic practices at 1165 New Loudon Road, Cohoes, NY 12047.

Veterinarians offer general and emergency pet care services. Some veterinarians offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Boght Veterinary Clinic in Cohoes, NY, please call (518) 785-0718 for more information.

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Over Booked, Short Staffed & Unwilling to discuss what turned out to be a difficult & unfortunate situation! I had a very embarrassing "meltdown" on the 20th of August (long story). It started with Boght being unable or unwilling to see my pet for a continuing pain issue that was causing her difficulty walking. The day ended with a receptionist touching a "nerve" (while I was getting meds), after what was a really tough day with the same dog who is very sick & was still in a lot of pain later that day. I said a few things that in retrospect seem to have been taken out of context and upset the staff. I also think they really disliked that what I said was at a time when their waiting room was jammed packed, so of course everyone heard everything. (I did not swear at all or scream, but I was loud and on the verge of tears). During my meltdown I "lumped" them in with a bad experience that I had earlier that day with an emergency vet. I also voiced my dismay that neither the Boght Office(over booked & under staffed) nor the Oakwood Office for the same reason couldn't do x-rays. Boght could only do Monday, but was booked full & Oakwood couldn't do any until Thursday! Sadly, it would have been a non-issue for me if the vet had done a quick x-ray of my dog's shoulder& leg the previous week when she was there for blood work! It was the second time I had asked and the 2nd time I was told that it wasn't necessary! The problem I have with this is I was paying for it (rather she needed it or not) and because the dog was on pain meds and not doing better, I wanted to rule out any sort of injury or find out if there was inflammation in the shoulder or leg. (The dog was going for an neuro evaluation on Thursday Aug 23rd, so the xray could have been used to rule out several things a neurologist might look for!) Anyway, by Aug 20th the dog was no better & in a lot of pain and never got the care I felt she needed so that I as her owner knew that I was doing everything I could to take care of her! So YES I had a "meltdown"! It happened @ a bad time, in a room full of clients. I left upset plain & simple! I guess soon after Dr. Ford spoke to the owner Dr. Wagoner (whom I have known since he took over the clinic) and they decided to BAN me and my pets from their offices. They also closed all records and services effectively immediately. That meant the the very same dog who I had the issue with was unable to get refills on her meds. She takes 8 different ones because she has 2 frontal lobe brain lesions and Encephalitis. Rather than call and tell my husband or I about their decision, after 25+ years of going there, I was informed (only after I called for medication & apt) that myself and my pets were no longer welcomed there. I was sent a packet of records and a letter stating the same thing 5 days later. Take about shocking!!! I tried to speak to the office managers about what happened, and although they listened and said they would talk to the owner, we never got a call back! My husband also tried to call and only got a call from Oakwood stating the Dr. Wagoner was too busy to call and that he would talk to Dr. Ford and someone would call in 2-3 days. NO ONE CALLED! It seems when you are making money hand over fist and booking 2 months out in advance, Banning one customer with 5 pets whom you have been doing business with for 25+ years is no sweat off your back! Even though they view me as being completely in the wrong, I feel a phone call was warranted or a chance to discuss what happened with the owner or Dr. Ford (who pretty much runs the Boght office now). I also feel that reaching out to the Emergency Vet that pretty much led to my "meltdown" would have been a nice thing to do. Because the Emergency Vet admitted their fault/part in a set of rather unfortunate incidents that happened that day. The Patient Care Coordinator was also willing to reach out to Dr. Ford or Dr. Wagoner on my behalf an explain what happened and that it probably would not have taken much to "touch" a "nerve" that day. Bascially, because they felt bad and after explaining my Ban from Boght & Oakwood they wanted to help me straighten things out. Anyway, all attempts to resolve the situation were ignored and Dr. Wagoner ( we trusted him with the care of 10 of our animals over the years and referred A LOT of patients his way) & Dr. Ford (who saw us through the loss of one beloved pet last year and established patient care with 5 of our pets with-in the past year) moved on! I always loved the staff @ both offices , never hesitated to refer people there and even through a few rough patches I never lost my trust or respect for them or the work that they do! The sad part is they never respected me or my pets enough to give myself or them a second chance! Bottom line: DO NOT TAKE YOUR RELATIONSHIP WITH THESE OFFICES/VETS FOR GRANTED! IF GOD FORBID YOU HAVE A BAD DAY OR GET UPSET WITH THEM YOU MAY FIND YOURSELF UNEXPECTEDLY BLACK BALLED AND BANNED TO!

by lynx8456 xxx.xxx.41.180

September 02, 2018

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Their prices were very fair. The level of care you get for the price is outstanding. It was easy to get the appointment time that worked for my schedule. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. My dog was tested for cancer and it was positive. We are new to the area and needed a vet who was careing and knowledgeable.

by Anonymous

April 22, 2011

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Boght Veterinary Clinic

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Cohoes, NY

Oles Ralph K DVM

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Wagoner David A DVM

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