Did this veterinarian answer all of your questions?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments