Were the staff members able to answer your questions?
                        
                        
                            Not at all
                        
                        
                            Did you leave the office feeling satisfied with your visit? 
                        
                        
                            No
                        
                        
                            Does this provider answer the phone in a reasonable time when you call?
                        
                        
                            No
                        
                        
                            Do you feel like this provider's office is well staffed?
                        
                        
                            Not really
                        
                        
                            Does this provider have a good professional reputation within your community?
                        
                        
                            Absolutely not