Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this veterinarian able to perform all basic as well as complicated procedures?
They can perform basic procedures, but not really complicated ones
Were you able to relax during your appointment?
No, I was on edge
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did you leave the animal hospital feeling satisfied with your visit?
No, I felt confused and uneasy when I left