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Girsberger Katie

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Girsberger Katie
Girsberger Katie
(2 Reviews)
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2718 East 57th Avenue Spokane, WA 99223
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About

Girsberger Katie

Girsberger Katie is a Animal Hospital facility at 2718 East 57th Avenue in Spokane, WA.
Primary Specialty

Animal Hospital

Map and Directions
2718 East 57th Avenue, Spokane, WA 99223
Services Girsberger Katie practices at 2718 East 57th Avenue, Spokane, WA 99223.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Girsberger Katie in Spokane, WA, please call (509) 448-4480 for more information.
Consumer Feedback
(2 Reviews)
Service
5 star average for Service
Expertise
3 star average for Expertise
Staff
1 star average for Staff
Recommended
1.5 star average for Recommended
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Recent Reviews
I am writing this review because I do not want anyone to endure what my family and I went through this past week. Our 3 year old Saint Bernard had problems with urination back in December of 2010. I chose to go to Valley Vet Clinic because the owners were also my customers (I am a small business owner). The price of the visit was reasonable and they diagnosed my dog with having a bladder infection and prescribed medication. After the medication she seemed to be doing better, until the last couple of weeks when the symptoms returned. I called and scheduled an appointment to get her some more medicine. When I arrived the vet took some blood work and I waited for the results. The vet came back and told me that my dog was in kidney failure. She brought me a bill and said this is what we can do at the clinic (almost $400), then stated we are only open for another hour, so you will then have to take your dog to the emergency clinic. I told her that I didn’t have thousands of dollars to take my dog to the emergency clinic and asked what my options were. I also mentioned that I did some work in trade with the owners and I would like to use this money towards the bill. She stated that the owners were on vacation in Mexico and that it had nothing to do with them. She asked me to wait. After a few minutes, the vet didn’t return. She actually sent her “minimum wage” receptionist to talk to me. It felt as if I was in a sales office getting ready to buy a car. She talked to me like she wanted to see how much money they could get out of me before I left. I absolutely did not want my dog to suffer, and the saleswoman made me feel like my dog had a chance of survival. So I told her to give my dog fluids and anything else she needed and we would return with her the next day. Not once did anyone tell me or suggest euthanizing my dog.
When it came time to pay the bill, my check card was declined three times. I had plenty of money in the bank, but it wouldn’t go through. Rather than tell me to take care of it tomorrow when I came back, she said that I should call my bank immediately. As my dog laid suffering on the floor of the clinic, I waited on hold with my bank for almost 15 minutes. When I finally spoke to an agent, he apologized and told me that there was a system wide failure and no check cards were working across the US. He then spoke to the “minimum wage” receptionist and told her that the funds are there, but there is a problem with the system and it would be up in an hour. After hearing this, the receptionist proceeded to ask if she could write down my card number and charge it first thing in the morning when she came in. I have never been so disgusted in all my life. After we finished I asked her if there was anything I needed (pain meds, instructions, etc.) before I left. She said, no. Just to make your dog comfortable and we will call you first thing in the morning with the “advanced” blood results and go from there. I then took my dog home and made her as comfortable as possible.
My family and I were by our dog’s side all night. While we all comforted her, I researched kidney failure in dogs. After reading, I knew that she was in the final stages of kidney failure and she probably wouldn’t make it through the night. The vet clinic knew this too, but still tried to soak as much money as they could. At around 3:30 in the morning, our dog began to cry and moan in excruciating pain. It was devastating to watch her suffer in such pain. We all felt helpless. It took an hour for her to die. She died in the arms of my 14 year old son.
Valley Vet never called us first thing in the morning with the results. They waited until almost noon. I will never understand how and why a company could treat anyone like this. I have never had a sick dog before, so I counted on the advice and experience of the veterinarian to tell me what to do. Any doctor in their right mind would have at least suggested euthanizing her knowing she was in the final stages of kidney failure. They did not. I hope that anyone looking for a new veterinarian will choose wisely and do the research. Please do not take your pet to this clinic. My next door neighbors as well as two of my customers have also had issues with Valley Vet Clinic. I have learned a hard lesson and won’t ever make this mistake again.
by Anonymous
April 08, 2011
Recent Polls
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
January 14, 2012
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