Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week