They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. It is obvious that their office is cleaned regularly. It was fantastic.