Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!