I got an appointment quickly. I've never had to wait too long. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.