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April Romagnano Dr

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April Romagnano Dr
April Romagnano Dr
(5 Reviews)
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5500 Military Trail Jupiter, FL 33458
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April Romagnano Dr

April Romagnano Dr practices at 5500 Military Trail, Jupiter, FL 33458
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5500 Military Trail, Jupiter, FL 33458
Consumer Feedback
(5 Reviews)
Service
3 star average for Service
Environment
5 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
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Recent Reviews
I brought our Green Cheek Conure (Jensen) in for an office visit on Wed (3/19/14) to remove a string that had gotten wrapped around his leg from a play toy, and was quoted $90 for the procedure.

After removing the string from the bird’s leg Dr. Romagnano took him off to another room and invited me to watch, saying she needed to cut his leg to relieve whatever pressure that had built up from the swelling. The entire time she was bossing her staff around in a condescending tone, along with her son who was in the room, and when I shared with the doctor that one of our dogs died recently her only response was, “Oh, why is that?”

At no point was I told there would be any additional charges, and all I was asked to do was sign a surgery consent that asked if I wanted the bird chipped for an additional cost, to which I stated no.

After the doctor finished (maybe 30 minutes) I was presented with a bill for nearly $600 by her assistant in the lobby, and they’ve refused to release the bird until I pay. He’s now been in there for three nights and I have no idea what additional charges are being tacked on to the bill, since the doctor still has never called to back to discuss it, while I’ve been told multiple times she would. The only people I’m able to talk to are her assistants, who state the doctor claims she reviewed the charges with me, which is an outright lie and I’m even willing to take a lie detector test.

This is such an extreme response from a vet that I don’t know what to make of it, and my two children are devastated by the situation, because they don't understand why Jensen didn't come home. The bird only cost $199, which I stated on the new patient paperwork, so I was hesitant to even spend even $90 over a string, let alone $600 given I'm currently unemployed and have two toddlers to feed, as well as another dog and cat.
by Tom Steele xxx.xxx.52.57
March 22, 2014
I took my bunny to Dr April on April 3rd, 2013 because he wasn't going to the bathroom. Sparky (my bunny) ended up having to spend the night until Dr April got him to defecate the proper amount for a bunny. While I was in the office Dr April was very caring and took as much time with me and my bunny as I needed to feel comfortable leaving him there .Before I left I was given the bill that listed the 5 different medicines that would go home with me. I asked her if she would be there when I picked him up and she said not to worry it would all be written down for me and she would would be there when I picked him up. The next day I spoke with her on the phone and she said that I could pick him up right before closing. When I arrived Dr April was not there. The only people there was the girl behind the desk and the technician. I had so many questions, I had asked some the day before but I was upset about leaving Sparky over night and wanted to go over things with Dr April again. The girl behind the desk knew nothing. No help at all. When I asked the technician he gave me different information than Dr April did, and some questions he could not answer.I was very upset when I left because 1.) I was expecting to speak with Dr April, 2.) no one could realy give me a straight answer for my questions and 3.) my bunny came home with a reaction to the medicine that they put in his eye and no one noticed that his eye was inflamed & red (his eye looked fine when I droped him off). Later that evening after I brought Sparky home I found Dr April's personal number in my phone and asked about his eye and other questions. She took the time and spoke to me and explained the reason for his eye. At the end of the conversation which was on a Thrusday Dr April said that she would be calling me every day (unless I called her first) to check on Sparky. Today is Sunday at 5:04 p.m. I still have not heard from her. Also no one ever talked to me about a follow up appointment. I would think that if you had a pet that was so sick that he had to spend the night that someone would call and 1.) ask about your pet to see how he/she is doing and and 2.) set up a follow up appointment. Dr April seems to be a very knowledgeablevet and is very nice. But I do have a problem with the lack of communication after you leave her office. Also she is VERY EXPENSIVE. Sparky was there from 11:00 Wed. to 5:45 Thrus. and I was charged for 2 days/nights hospitalization.I think that having a bill that was almost $700.00 Dr April could have called me back to see how Sparky was feeling
by Lisa T xxx.xxx.196.160
April 07, 2013
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Recent Polls
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Does this provider treat every client equally?
Sometimes, but not all the time
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.84.110
May 06, 2013
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.24.68
August 31, 2012
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