They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was very easy to locate. I didn't have any trouble finding it at all. If I were in some kind of an emergency I'd go back. Otherwise, I'm going to look for something better. Joining Kaiser was THE worst decision we ever made, Every appoinmtnet takes 2 to 3 hours till you see the doctor, they give no anesthetic ,it is like medicine from the dark ages.