After days of calling my pharmacy for refills, the only recourse was to make an appointment to see a doctor. After what seems like hours a doctor will finally see you, just to tell you to call the pharmacy to request refills. The office staff are inept and would be better off hiring chimpanzees. For example: A heart monitor was ordered by my doctor and I was told to schedule one with the gals up front. I scheduled one for the following day to be picked up at 3:00pm. I show up 1/2 hour early. I was called to the back and was told that they don't have a monitor and there must have been a scheduling glitch. I re-scheduled one for the following day at the same time. Once again I showed up 1/2 hour early. At 3:00 I was told AGAIN that all the monitors had been given out already. Dr. Bruce is a good physician. Too bad he is associated with such incompetent staff and co-doctors.