I was promised my grooming would take 3 hours. At 3 hourse I called to check on my dog, she wasn't started. I explained I needed to pick up the dog, she said she would quickly groom her and have her ready in 20 minutes. The dog was $32 and I never received a call they were running behind, I do not think the haircut was done well. I did give them a 2nd chance, they were again promising 3 hour limit, which we both agreed would work. When I picked up my dog, they complained I didn't give them enough time, they were short, and somewhat rude with the timeline again, even though we agreed. I didn't like the way they handled my dog who was shaking when I picked her up. I am sure I could have gotten much better service somewhere else. I was amazed at how poorly they treated me, I wonder how they treated my dog. They definitely didn't have enough staff members on hand.