They always make sure to return my phone call as soon as possible. They've never left me waiting. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I felt immediately welcomed. They were friendly and made me feel at home. I don't know of anywhere else that would've taken better care of me. I had a great experience.