I dropped off my CPap for repair 3 months ago, and never heard back. I called two weeks ago to find out the hold up, and apparently they had no record of ever getting it, but she offered me an $80.00 a month rental. Luckily, I had my receipt, but she still couldn't find it. I still never heard back, so I called today, and the woman tells me that my machine has been sitting there unrepaired for three months because I need to take it somewhere else. That information could have been useful three months ago. I need this machine to breathe!! Ridiculous. This is how you run a business?