Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Not at all! I had to schedule an appointment for absolutely everything!
                        
                        
                            Did this provider prominently display their diplomas or business license?
                        
                        
                            Yes
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            I usually have to wait on hold for quite a while, but not as long as some other places