Does this provider promptly return your phone calls?
                        
                        
                            Yes
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            Never! I don't think I've ever been put on hold here for a long time
                        
                        
                            Did this provider seem well-trained and experienced?
                        
                        
                            Yes, they seemed very qualified
                        
                        
                            Was this provider's staff friendly?
                        
                        
                            Yes, they went above and beyond
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes, but its hard to find