Was the waiting area spacious?
                        
                        
                            Yes
                        
                        
                            Did this provider promise services he/she couldn't provide?
                        
                        
                            No, they were able to provide everything they said they would
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Yes, they listen to all complaints and make every effort to correct the situation.