Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I have always been given excellent care concerning my pet's needs and able to discuss my pet's individualized care plan with continuity of care needs made to be the upmost of importance for the best health outcome for my pet's health.