They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I was given a polite greeting when I walked in. It was nice to be acknowledged. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.