I tried on Oct. 18, 2010 to talk to a nurse twice(at 9AM and 11 Am). I was told the first time that the nurses were busy, but would call me soon. I tried back at 11AM and was told that they were busy training on the computer and would call as soon as possible. I was heading to work at that time and gave my work phone number. Needless to say I did not hear back all day. At my office visit on the previous Wed.Dr Razon had told me that if I was not feeling significately better by Mon. to call, not to come in and he would get me something else. I called back at 10AM Tue. the 19th and was told to come back in for another office visit, but that they did not have any opening til at least the next Mon. the 25th. My husband and I were leaving to go out of town for a few days on the 24th. I ask you, who should come first-the patient or the computer training?