They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I was left in the appointment room by myself, but they eventually returned. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. Their prices were very fair. The level of care you get for the price is outstanding.