They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They were so sweet to my son and make him feel comfortable during a hard time. They are good at their job. The office was very easy to locate. I didn't have any trouble finding it at all.