Did this provider answer all of your questions?
No, I left confused and frustrated
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Does this provider remember you by name?
No, and they don't make an effort to even try