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LINCARE INC

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LINCARE INC
LINCARE INC
(1 Review)
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3535 ROGER B CHAFFEE SE STE C GRAND RAPIDS, MI 49548
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LINCARE INC

LINCARE INC is a Medical Supplies facility at 3535 ROGER B CHAFFEE SE STE C in GRAND RAPIDS, MI.
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Medical Supplies

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3535 ROGER B CHAFFEE SE STE C, GRAND RAPIDS, MI 49548
Services LINCARE INC is a medical supply company in GRAND RAPIDS, MI. Call LINCARE INC at (616) 514-5717 for a detailed description of the medical equipment offered.

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Recent Reviews
I became a CPAP customer of Lincare in late December, 2014. My initial contact with Lincare for mask fitting / machine set up was excellent. The one and only RT that Lincare had in their Grand Rapids, Michigan office resigned (out of frustration with management) about 10 days later. When I had questions about machine settings, mask fit, compliance, etc. after she left Lincare, I made multiple phone calls to try to get help. It usually took at least two calls before someone got back to me (5 - 10 days later) to try to offer advice. They were never honest with me that they had no local RT support even though I specifically asked about that. (Please note that I am an experienced ENT Surgeon who has referred many of my patients to Lincare and other local providers for their respiratory care needs.) The ONLY reason I chose Lincare for my personal needs is because one of my daughters, an RT, used to work for Lincare and knew how highly qualified the "last standing RT" at Lincare was. As mentioned before, she eventually succumbed to horrible management and resigned. During my short, 3 month experience with Lincare, I have had to call their regional billing office in Ohio to prove to them that I had promptly paid my bill upon receipt, only to be told "it's the Postal Service's problem, they are so slow!". It doesn't take 10 days for first class mail to go from Grand Rapids, Michigan to anywhere in Ohio even under the worst of conditions. It would appear that they hoard mail until it becomes "critical mass" before processing it (an attempt to cut manpower and save a few bucks?) The final straw came 2 days ago (03/27/15) when I waited at home for 2 hours for an RT to show up and fit a different mask and headgear for me. The appointment had been made 2 weeks before hand and the RT asked if he could come to my home. I re-arranged my work day, rescheduling some of my patients so that I could fit in with Lincare's very abbreviated hours, and the RT never showed up. No phone call, email, text message, etc. to let me know that he was not coming or just running late. When I called to express my frustration and disappointment, the only person available to me was an operator at an answering service (likely out of state and totally disinterested in my medical dilemma)! Even after leaving a message with her, I still have never received any follow up communication from Lincare. At this point, I am working on a letter to send to the Medical Director of my health insurance company advising him of the horrible management and patient / customer service provided by Lincare. I will question why they would want to allow Lincare to be a "PAR" provider any longer. I have choices as to where to refer my patients and obtain my own care in the future. You can rest assured that Lincare will be permanently taken off my list. As soon as I find out what I have to do to switch respiratory supply providers, I will no longer be a patient / customer of Lincare myself. Save your time, money and patience. I WINN NOT ADVISE ANY OF MY PATIENTS TO USE LINCARE FOR THEIR RESPIRATORY CARE NEEDS IN THE FUTURE! THERE ARE OTHER MUCH BETTER CHOICES OUT THERE! YOU HEARD THIS FROM AN EXPERIENCED, ENT MEDICAL PROFESSIONAL!
by Dr KM xxx.xxx.227.231
March 29, 2015