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Palo Duro Animal Hospital

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Palo Duro Animal Hospital
Palo Duro Animal Hospital
(3 Reviews)
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Canyon, TX 79015
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About

Palo Duro Animal Hospital

Palo Duro Animal Hospital is a Animal Hospital facility in Canyon, TX.
Primary Specialty

Animal Hospital

Map and Directions
Canyon, TX 79015
Services Palo Duro Animal Hospital practices at Canyon, TX 79015.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Palo Duro Animal Hospital in Canyon, TX, please call (806) 655-2106 for more information.
Consumer Feedback
(3 Reviews)
Service
2 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
1 star average for Recommended
View All 3 Reviews Add a Review
Recent Reviews
Very poor customer service! The receptionist at the front was wonderful and by far the most helpful person there.

We got our dog neutered there 4 days ago. When we went to pick him up a vet tech informed us we would be charged $30 for flushing his ears due to a yeast infection. They should have called us first and asked because we already knew he had the infection were starting treatment so basically we got charged for nothing.

There were many other cheaper places to get this procedure done (we paid $210) but we chose PDAH because we thought our dog would get the best care there and we would receive good customer service. we were already stretching our budget out pretty far to pay the $180.

After he informs us of that, he hands us some pills and explains that it is pain medication and we should give it to him twice a day. Then he just walks away. We were not given anything to watch for, any possible symptoms of the pain meds, he didn't even tell us to check the incision or anything. Our questions were met with blank stares and "ummm sure."

We ended up leaving there with little to no knowledge of how the surgery went or what to expect the next few days. We ended up calling another vet with our questions and reading things online.

The second morning after our dog's surgery we were up at 5AM with him vomiting all over and horrible diarrhea. We immediately took him outside and walked him and saw right away that his diarrhea was straight blood. After a few hours of this we called some vets (could not get ahold of Palo Duro because they were closed for a homecoming parade) and the other vets told us to bring him in immediately. Apparently this is a common side effect of the pain killer they gave us to give him (Rimadyl). Right now our dog is sitting in an animal hospital in Amarillo on IVs and getting tests done.

We do not blame PDAH for the horrible side effects, but I do blame them for their beyond poor customer service. They should be much better at educating their customers and working with them in every aspect. If we would have known what to watch for we could've caught this early and saved our dog immense pain (and saved us another $400) We'll never go back and I won't recommend them to anyone.
by W & T xxx.xxx.216.47
October 13, 2012
Recent Polls
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
December 09, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
May 28, 2011
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