Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it easy to find parking at this provider's office?
Yes, it was convenient
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me