Did you spend a lot of time in the waiting room at this provider's office?
                        
                        
                            I waited forever for my appointment!
                        
                        
                            Did this provider answer all of your questions?
                        
                        
                            No, I left confused and frustrated
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            No, this provider rarely answers questions over the phone
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Kind of, but I they could have been more understanding