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Chastain Hair & Nail Salon

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Chastain Hair & Nail Salon
Chastain Hair & Nail Salon
(9 Reviews)
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2900 North 12th Avenue Pensacola, FL 32503
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About

Chastain Hair & Nail Salon

Chastain Hair & Nail Salon is a Salon facility at 2900 North 12th Avenue in Pensacola, FL.
Primary Specialty

Salon

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2900 North 12th Avenue, Pensacola, FL 32503
Services Chastain Hair & Nail Salon is a salon in Pensacola, FL 32503.

Salons like Chastain Hair & Nail Salon offer services that often include haircuts, nails services, waxing, manicures and pedicures.

Contact Chastain Hair & Nail Salon and discus your beauty needs or stop by at 2900 North 12th Avenue, Pensacola, FL 32503. For a description of services offered, call Chastain Hair & Nail Salon at (850) 435-9935
Consumer Feedback
(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
2.5 star average for Recommended
View All 9 Reviews Add a Review
Recent Reviews
Several years ago my daughter gave me a gift certificate to Chastain’s Salon for Mother’s Day. While the stylist was working on me the salon owner, Mark Chastain, took one look at me and called the stylist around the corner. In a voice clearly loud enough for me to hear he told the stylist to ‘put me out the back door because I wasn’t the kind of client he wanted.’ I saved the horrified stylist the embarrassment of having to convey Mark’s message. I thought to myself, “Now I know how it feels to be told to go to the back of the bus.” I was good enough to go in the front door, good enough to pay them, and I was GOOD ENOUGH TO OUT THE FRONT DOOR! Since then I have asked every woman I know to never darken Chastain’s door. Happy Mother’s Day to me.
by Not Happy w/ Chastain's xxx.xxx.239.164
November 11, 2013
After having an appointment for three months (for a highly recommended stylist named Heather) AND returning their confirmation call the day before my appointment, my appointment was given to someone else. In other words, I arrived a few minutes early for my appointment and waited for approximately 10 minutes only to be told that Heather did not know I had returned the confirmation call (she acted as if I was lying) and that she had booked someone else. Seriously. She said she was sorry and that she would see if someone else there was available to work on my hair. No offers to work me in later or to reschedule me ASAP.

My recommendation for Chastain and/or Heather is to make the confirmation process fool-proof or just do not accept new clients. What happened to me should never happen.

My recommendations for clients who really want to go to Chastain and/or Heather are to get the name of whoever takes your return call, take note of the time, and call back again the morning of your appointment just to make sure they know you are coming. I realize that you, the customer, should not have to go through all of this, but it might save you time in the long run. I had friends from out of state visiting, and they timed their departure around this appointment. I could have visited with them for a few more hours had I known I no longer had an appointment. Very disappointed.
by Anonymous xxx.xxx.0.144
May 25, 2013
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Recent Polls
Did you leave the office feeling satisfied with your visit?
Completely
Did you feel that your waiting time was acceptable?
Absolutely
Does this provider remember you by name?
Always
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
Does this provider treat their staff well?
Extremely well
by Patti xxx.xxx.62.57
July 27, 2014
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was it easy to find parking at this salon?
Yes, it was convenient
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.52.189
June 06, 2013
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