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The Whitehall North

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The Whitehall North
The Whitehall North
(20 Reviews)
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300 Waukegan Rd Deerfield, IL 60015
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About

The Whitehall North

The Whitehall North is a Nursing Home facility at 300 Waukegan Rd in Deerfield, IL.
Primary Specialty

Nursing Home

Map and Directions
300 Waukegan Rd, Deerfield, IL 60015
Services The Whitehall North provides extended-stay nursing care to seniors with varying levels of disabilities in Deerfield, IL.

Please call The Whitehall North at (847) 945-4600 for more information or to schedule an on-site visit.
Consumer Feedback
(20 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
View All 20 Reviews Add a Review
Recent Reviews
Despite reasonably nice rooms the staff is not really concerned about your needs. The staff may or may not come when you call them for help. I was in the bathroom waiting for more than 15 minutes for someone to come and help me. Finally I decided that I would have to move into the wheelchair by myself. I fell on the floor and I started screaming for help. Finally some non employee heard me screaming as loudly as I could, and told the staff that someone was calling for help. They eventually came and found me on the floor with my leg bleeding. A few of the staff cares about you, but the majority of the staff is indifferent. They do their job description kind of, some a little better than others.

Their physical therapy program is not as good as it has been in the past. I had been here before and it had been much better. The therapists now spend a lot of their time charting rather than with the patient. That way they don't have to do their charting at a later time.

There is a new unit set up for knee and hip replacement which is nice, but if you don't meet and come along as quickly as they want you to, you get sent down to the regular floor even if you signed up for the new unit and that is what you expected. I protested and was told that my choices were to leave or go to the other area. Whitehall does what it wants regardless of what is best for the patient.

Things that belong to you disappear frequently. Each time I have been here that has been the case. Do not bring anything that you want to go home with. Clothes have been stolen and there is no reimbursement for what has disappeared. Even though labels are put into things, they are gone. I have lost pillows, bath sheets, stuffed animals, and lots and lots of clothes. This time I decided not to send my clothes to the laundry and that has helped to keep my clothes from disappearing.

There are other rehab facilities that are far superior to Whitehall. I decided to give Whitehall another chance because of its location and my previous positive experience with physical therapy. But after this experience, I will definitely choose another facility. Their discharge routine is not based on what is best for you which also disturbs me greatly. You go when they say - you have no choice.
by Kathie xxx.xxx.243.102
February 16, 2015
This nursing home is terrible. The administrator and social worker are cold hearted people who cut off my mother's care for no good reason.
by Fred xxx.xxx.176.129
January 23, 2015
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Recent Polls
Does this provider promptly return your phone calls?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.190.59
December 27, 2013
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider remember you by name?
No, and they don't make an effort to even try
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Dumped upon xxx.xxx.213.209
September 14, 2013
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