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Mystery Man, Mr

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Mystery Man, Mr
The Health Center at Bloomingdale
(15 Reviews)
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255 Union Ave Bloomingdale, NJ 07403
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About

Mystery Man, Mr

Mystery Man, Mr practices as a Nursing Home in Bloomingdale, NJ.
Primary Specialty

Nursing Home

Gender Male
Map and Directions
255 Union Ave, Bloomingdale, NJ 07403
Services The Health Center at Bloomingdale provides extended-stay nursing care to seniors with varying levels of disabilities in Bloomingdale, NJ.

Please call The Health Center at Bloomingdale at (973) 283-1700 for more information or to schedule an on-site visit.
Consumer Feedback
(15 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Expertise
5 star average for Expertise
View All 15 Reviews Add a Review
Recent Reviews
y 14, 2017

Dear Ms. Harnn,

Today, May 14, 2017, my husband and I visited my aunt, ___, for a Mother's Day brunch. We live in New York State and try to visit as often as possible. I had a few concerns that I am sure you can address for me as I am concerned about the care of my aunt.

1. Does___ have a pair of prescription glasses? During the last several times that I have visited, ___ glasses could not be located. I have given her a pair of my reading glasses. Needless to say, this is a frustrating situation that I am sure you can investigate. I did speak with staff members today regarding the eyeglass issue. Nobody knows. I will gladly pay for her eye exam and glasses if they cannot be located. I believe she had bifocals with metal rims.

2. During my visits, administrators/directors are never seen on the floor to monitor the need of the residents or the aides. Is this a normal procedure? Today, at the brunch, administrators/directors were quite visible at this event for the public. I think you were even taking pictures with your son today. I suggest that supervisors make themselves more visible in a supervisory capacity for all staff under their direction on a consistent basis. To me, public relations events are what they are.

3. How are the events planned for residents according to their interests or abilities?. Yes, I have seen the big calendar that is posted on the wall Too often, I see residents in the dayroom with their heads down or even trying to get out of their wheelchairs. Today, I noticed this again, and called it to the attention of a staff member behind the desk. The television was on, but little else. I am concerned about the mental stimulation for my aunt as well as the other residents.
4. ____ is unable to use the bathroom without assistance. I am sure you have many residents in a similar situation. She was absolutely in a panicked state when a staff member was unable to assist her with the restroom in a timely manner. I personally had to assist her on the toilet. A staff member did come but the wait period was too long and an accident could have easily occurred.
Are their enough staff members to handle these needs? Is this issue discussed at staff meetings?

5. I also noted that a type of "marker" was used to note areas of concern on my aunt's body. This practice seems to lack dignity for the individual. I do understand that the area must be noted, but this identifying procedure seems to be disrespectful. I would like to know if this is standard procedure in all nursing facilities.

I must admit that the outside of your facility is very well cared for and manicured. The first floor, or the entrance floor is very well decorated. My concerns are for the nuts and bolts that are important for the physical, and social, and mental heath of the individuals under your care.
by Concerned Relative xxx.xxx.126.4
May 14, 2017
I visit a resident that has been at thiis facility for several years. Overall, I would say that the facility is well maintained. It would be nice if there were additional activities. Since some residents don't regulalry receive visitors, I would suggest that the facility partner with some of the high schools in the area to see if the students would visit with the residents. This would be great community service and the residents would certainly appreciate the 1:1 attention. Some of the staff would benefit from more coaching. I'm not sure if there's an employee recognition program, but this would certainly be a way to promote "engagement" amongst the staff. The facility could then promote the program so that the visitors can see who has been recognized and what wonderful competencies they demonstrated.
by Anonymous xxx.xxx.80.125
November 26, 2015
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Recent Polls
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.246.222
March 30, 2014
Was this provider's office too cold?
No, it was fine
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider treat their staff well?
Yes, they treat their staff with respect
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.154.234
November 06, 2012
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