We’ve encountered so many problems in this place. Here are just a few: 1) Food is awful. My mother, who is a vegetarian, asked for a vegetarian menu. The menu lists many meal options. Yet she has been served the same meal (over and over and over) - a dried out black bean burger. 2) Some (not all) of the aides have been condensing and impatient with my mom, which is demoralizing to her and her family. 3) There is no written schedule for physical therapy or occupational therapy. It’s impossible to know when the PTs and OTs are going to show up. My mom has not had PT for 5 days straight and there is no excuse for that. 4) My mom did not receive a shower for 5 days straight and now only receives a shower 2 times per week. 5) When we push the button for an aide or a nurse, it usually takes at least 30 minutes or more for anyone to arrive. 6) A nurse practitioner reprimanded me for bringing my mom a medication that had been prescribed by her doctor. It was clearly labeled. I brought it to her because, based on our experience, the process for obtaining prescriptions onsite is slow and disorganized. When my mother first arrived, she waited 3 days for a medication and then it was misplaced (or lost/stolen from the nurses’ station). I did not appreciate being reprimanded by the nurse practitioner. She also took the medication away even though it was clearly labeled and prescribed by a doctor.
There are some caring, nice and sweet staff. For example, Kena has been kind and responsive. But overall, this place is not good.