After living there from december 2011 till april 2012, I wouldnt let these people babysit a dead fish. It couldnt possibly be worse elsewhere. It was like being in a bad movie about a prison out in the boonies. Park your Grandma in a cardboard box on the street and she'll feel safer. This place couldnt be fixed if you did fire the administrator and her gang, the best thing is to just go ANYWHERE ELSE BUT THERE.
They never left me for an extended period of time and I never felt ignored. Every time I had a concern, or if I called to ask a question, the staff made me feel like I was no bother. They were helpful. They needed to pay a little more attention to detail, to make sure they didn't make any mistakes. I could tell their entire attention wasn't focused on me.