They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. The office was very easy to locate. I didn't have any trouble finding it at all. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.