Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider's staff seem to respect him/her?
Kind of, but not very much