Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me