I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They never left me for an extended period of time and I never felt ignored. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.