Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Were you able to relax during your appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would