Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. The doctor and staff made every effort to make me feel welcome. They are so friendly and nice-great people. I would recommend highly I was seen and got my cochlear implant within days. I had been scheduled with another ENT but was going to wait 6 weeks. I lost my hearing it is believed from an antibiotic given to me while on Dialysis.. I have been off dialysis for almost a year but the hearing thing has made me very depressed. My life is getting better with the cochlear implant.'Thank you Dr Mc Reynolds and your wonderful staff. Donald Henderson