Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's office too loud?
No, it wasn't too loud
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Was this provider argumentative or easily angered?
No, they were very calm and understanding