Does this provider give unbiased advice?
Yes
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider treat their staff well?
Yes, they treat their staff with respect