I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They were friendly and made me feel at home. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid.