They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I was pleased to see that their equipment looked new and well taken care of. It really put me at ease to see that nothing was old or falling apart. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.