Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was the waiting area spacious?
Yes
Does this provider remember you by name?
Sometimes, but not always
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider offer any coupons, discounts or promotions?
Not that I have seen