I was given a polite greeting when I walked in. It was nice to be acknowledged. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.