Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider promptly return your phone calls?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away