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Rockaway Dental Associates

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Rockaway Dental Associates
Rockaway Dental Associates
(14 Reviews)
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20 Union Street Rockaway, NJ 07866
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(347) 896-0615 Harlem Center for Aesthetic Dentistry
(646) 405-8026 Dr. Robert Convissar, DDS
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About

Rockaway Dental Associates

Rockaway Dental Associates is a Dentist facility at 20 Union Street in Rockaway, NJ.
Primary Specialty

Dentist

Map and Directions
20 Union Street, Rockaway, NJ 07866
Services Rockaway Dental Associates is a dentist/dental office located in Rockaway, NJ. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Rockaway Dental Associates at (973) 627-8900 to schedule an appointment in Rockaway, NJ or get more information.
Consumer Feedback
(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
View All 14 Reviews Add a Review
Recent Reviews
Absolutely Terrible! Dr. Gignac unfortunately fails in areas of patient care and barely offers a thorough exam after your cleaning BECAUSE HE'S RUNNING FROM ROOM-TO-ROOM-TO-ROOM ATTENDING TO SEVERAL PATIENTS AT A TIME, EVEN WHILE A PATIENT IS IN A MIDDLE OF A PROCEDURE, HENCE WHY THE CROWNS HAVE RETURN LESS THAN ACCEPTABLE. Dr. Gignac had to correct several times the discolored and ill-fitting crowns manufactured by his partnered dental lab. His front desk receptionist, Michelle seems to get herself involved between the 'Doctor-Patient' discussions and/or feels she is allowed to provide medical opinion without having any medical education. Dr. Gignac claims he does not allow his desk staff to render opinion or guidance to any patient, but she apparently does without him knowing. The 2 desk women have scheduled 6-8 weeks out at a time and continuously cancel/reschedule my appointments, stating the crowns aren't in or are done wrong. I stated to Dr. Gignac that I would rather go elsewhere and to refund my money, but Dr. Gignac asked that I allow him to finish the crowns debacle, which has been ongoing since October 2023 (8 months). A patient should not accept subpar, ill-fitting workmanship and then be told by the receptionist Michelle that it is because one is picky. Recently, I requested this same staff to provide me with my insurance accounting ledger documentation for these same crowns indicating charges/deductions/payments for that specific service. To date I have not received them, and it has been 4 weeks since the request, this is now intentional and unacceptable. I'm not at all concerned if they respond that one is being "picky" or unable to make one happy, but this is furthest from the truth. According to Dr. Gignac's own admission, the dental lab is at fault for failing to follow through with his instructions. I find all this hard to believe and clearly, he himself, has failed in following through in a timely fashion with the dental lab and failing to communicate with the patient. They have left me with no choice but to leave this HONEST review, report this to the insurance company and other reportable agencies. This is inexcusable and definitely a 1-star rating office! Providing patient dental services has its demands with each patient, but no patient should ever wait out this long or accept subpar workmanship or crowns. The two passive-aggressive front desk staff, Michelle & Cheryl, one believes she could render medical advice to patients, and the other breathes heavily with her annoyed sigh when dealing with patient calls. The insurance companies have erected a grievance on my behalf and retracted the financial payments for this unfinished 8-month-old procedure. I have also filed a dispute with Care Credit. I've given this office the opportunity to correct these issues, so now I will be contacting the BBB and State Dental Boards regarding same.
by Christine xxx.xxx.64.2
May 18, 2024
You can't do better than being treated and cared for by Dr. G. and his staff as they are top notch in their profession.


by Alias xxx.xxx.111.150
January 12, 2022
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Recent Polls
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider have reasonable prices?
Yes
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.192.61
February 03, 2014
Did your mouth feel clean after your appointment?
Not at all, it felt dirtier than it did when I arrived
Have the fillings, crowns, or veneers you've received lasted?
Not at all, they fell off almost as soon as I walked out the door
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Did this provider wear an obnoxious cologne?
Definitely! I could hardly stand to be in the room
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
by john xxx.xxx.156.5
August 26, 2013
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