They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. It was easy to get the appointment time that worked for my schedule. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated.