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Lockport Dental Group

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Lockport Dental Group
Lockport Dental Group
(12 Reviews)
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230 East 8th Street Lockport, IL 60441
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(708) 816-4973 Magic Smiles (P.P.O Provider Only)
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About

Lockport Dental Group

Lockport Dental Group is a Dentist facility at 230 East 8th Street in Lockport, IL.
Primary Specialty

Dentist

Map and Directions
230 East 8th Street, Lockport, IL 60441
Services Lockport Dental Group is a dentist/dental office located in Lockport, IL. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Lockport Dental Group at (815) 838-6102 to schedule an appointment in Lockport, IL or get more information.
Consumer Feedback
(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
View All 12 Reviews Add a Review
Recent Reviews
Dr. Shaw is very good
by Lowman xxx.xxx.154.72
August 21, 2018
I am writing to inform Lockport Dental Group that I will no longer be doing business with them, along with my wife and four children. I had called this afternoon from work (4-25-13) to check on an appointment I believed I had missed (to reschedule) and to set an appointment for my wife only to be abruptly placed on hold for over five minutes. Once the receptionist returned to the phone, I began to explain my needs when she interrupted and “checked my file,” whereupon she stated that I was no longer allowed to “set an appointment,” but rather had to call the “day of” to see “if” the dentist “would” be available. Could you imagine the world, if every medical professional acted this way? I have done business with Lockport dental six times, they were paid six times, and were about to gain at least three to four more visits (from me alone) before the offensive receptionist barked the ultimatum at me (a paying customer.) And based on current dental ADA codes, filed to insurance companies, on a national composite-financial scale, for services rendered, that’s a lot of money lost due to poor hiring practices in choosing receptionists. Additionally, she had stated that this directive came from Dr. Jim Gerhard, which is further supported by Lockport Dental. Well as a customer first, and a patient (far-distant second) I am extremely disappointed that so-called professionals would deal in such absolutes, which contradicts patient care expectations that are deserving to the folks that purchased your services. Who do you think you all are? My wife, for instance had been a patient there for over two decades (her family longer than that,) and our children since they all grew teeth. You lost a lot of business, because of ultimatums and a crappy “phone-girl.” I will pass this onto as many family members, friends, and individuals to educate them on the poor customer service relationships in hopes they stop coming to Lockport Dental. In this day and age, among a poor economy, and even recognizing that Obama-Care has largely ignored dental converge, I would think that your little group of “professionals” at Lockport Dental Group, would be more aware of the dangers of offending clients.
by Anonymous xxx.xxx.186.186
April 26, 2013
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Recent Polls
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
by Anonymous xxx.xxx.225.175
October 08, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.38.139
April 25, 2012
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